- We have a 100% Customer Satisfaction Policy. Products can be returned within 30 days of purchase for a refund on the cost of goods (less shipping charges and applicable restock fee), if returned in original packaging. For our safety and yours we also require all seals to be intact for oils and sealed products.
Please note that the following products are non-returnable, non-exchangeable, and non-refundable:
- All sample products up to 20ml for oils or 1 lb of waxes
- Products on sale or liquidation
- All custom oils blends or custom wax blends
- All oils that have a broken seal
All subjective returns (where there has been no mistake on the part of C & C Candle Company Inc.) will be assessed a 10% restocking fee.
Returns authorized beyond the 30 day period must be authorized by management based on an exception basis.
If an error has been made by us on a written order, we will gladly pay for re-shipment. All verbal orders will receive a written invoice before the order is shipped and must be confirmed for accuracy. Once confirmed and shipped if there is no error compared to the invoice that was approved by the client, restocking fee and shipping charges will be applied for the return.
All product returns require the order number to be clearly displayed on the outside of the return box. Boxes without this number may be refused at the cost of the shipper.
All returns must be returned to the warehouse for review of the product. Once received and inspected the refund or store credit will be processed. Our address is:
C & C Candle Company
4216 61 Ave SE
Calgary, AB, T2C 1Z5
All subjective returns must be returned unused and and in it’s original packaging within 30 days of the date of purchase. Due to storage conditions being outside of our control, there will be no exceptions to this policy. If the retained samples have no quality issues, no returns will be considered after the 30 day period. If the returned merchandise is not received by us or if it is damaged, we are unable to issue a refund or credit. There is no refund on return freight.
If the cost of a returned item is $5 or less, a credit will be applied to the customer’s account. There will be no refund or replacement for that product.
Refunds or credits for any reason can take up to 2 weeks to process, depending upon the volume of returns. From the date you receive our credit memo by email, refunds may take up to 8-10 business days for your financial institution to process before appearing on your statement.
Refunds will be processed in the manner in which the order was paid. We require VOID cheque to credit the account if order is paid by E-Transfer, Direct Deposit, ACH, or Wire Transfer.